Delete your account

Deleted straight away

• Your name, username, email and phone number, and the rest of your profile.
• Everything you did in the app: lessons, progress, practice, tests, doubts and AI chats, notes, marks and attendance kept in the app, badges and points.
• Photos, voice and files you added, messages, notifications and reminders.
• Location history and safety alerts, and the phones signed in to your account.
• For a parent: links to your children, messages with teachers, and WhatsApp and voice-call settings. Your children's own accounts stay unless you choose to delete them too.

Kept, without your learning data

• Parental consent records — who agreed, when, to which version of the privacy policy — because the law asks us to be able to prove it. Kept for as long as the law requires.
• Security logs of what happened to the account (for example, that it was deleted). Sign-in records end within 30 days.
• Payment and fee receipts, for as long as tax and accounting laws require.
• Records a school must keep, such as certificates it issued.
• Statistics that cannot identify anyone (for example, how many lessons were finished in a month), for up to 13 months.

Copies in our encrypted backups are removed as the backups are replaced, within [backup retention period].

Who can delete which account

• Students and parents who signed up themselves: delete it yourself, here or in the app.
• A parent can delete a child's account: from the parent's own account (Withdraw consent on the child's page, or when deleting the parent account), or on this page with the child's username — the code goes to the parent's phone or email.
• Accounts a school created, and school staff: ask the school office. Staff accounts of the platform are switched off rather than deleted, because their name is on work they did.