Terms of use

1. About these terms

These terms are an agreement between you and LINGSAA Technologies Private Limited, 6-13-8, Arundelpet, Guntur, Andhra Pradesh 522002, India ("we", "us"), which runs Lingsaa Edu at https://edu.lingsaa.com and in the Lingsaa Edu app. By creating an account or using Lingsaa Edu, you agree to them and to our Privacy policy, which explains how we handle personal data.

If you are under 18, a parent or lawful guardian must agree for you: your account stays locked until they approve it, and they accept these terms on your behalf. Parents are responsible for how their children use Lingsaa Edu.

2. Your account

• Give true details, and keep them up to date (most can be changed in the app).
• Keep your password and one-time codes to yourself. Each account is for one person; don't share it or use someone else's.
• Tell us straight away at support@lingsaa.com if you think someone else is using your account.
• Accounts for teachers and school staff are created by their school or by us. When a school uses Lingsaa Edu, its agreement with us also applies, and the school decides what its staff and students can see and do.

3. Using {brand} fairly

When you use Lingsaa Edu, don't:

• post or send anything unlawful, hateful, sexual, violent, bullying or threatening — in doubts, chats, the class doubt wall, messages or uploads;
• upload other people's photos or personal details without the right to, or impersonate anyone;
• upload material you don't have the right to share, such as copyrighted books or papers;
• try to break into accounts or systems, get round limits, overload the service, or copy ("scrape"), resell or reverse-engineer it;
• use the AI features to produce harmful content, or to cheat in a test where your school does not allow help.

We may remove content that breaks these rules, and limit, suspend or close an account that does. Where a child is involved, we may tell the parent or the school.

4. Lessons, AI answers and safety features

• Lessons are drafted with the help of AI and checked by our content team before students see them, but they can still contain mistakes. Tell us when you find one.
• AI answers to doubts, marks suggested by AI, and similar features are automatic and can be wrong. They help a student learn; they don't replace a teacher, and a teacher's or board's marking is what counts.
• Career guidance and scholarship information are guidance, not a verdict. Check fees, dates and eligibility with the official source before you apply.
• Bus tracking and the child safety card show approximate positions that depend on phones, devices and networks, and can be late or missing. They are not an emergency service: in an emergency, call 112.

5. What you upload

What you write and upload stays yours. You allow us to store, process and show it as needed to run Lingsaa Edu for you — for example, showing your doubt to the teacher you sent it to, or sending a photo to our AI provider to read it (see the Privacy policy). This permission ends when you delete the content or your account, except for copies we must keep by law. Records a school keeps about its students belong to the school.

6. Our content

The Lingsaa Edu app, its lessons, questions, pictures, software and name belong to us or to those who licensed them to us. You may use them for your own (or your children's, or your class's) learning, but not copy, sell or publish them elsewhere. Textbooks, syllabuses and past exam papers belong to their publishers and boards.

7. Plans and payments

• Lessons, progress and many features are free. Some extras need a paid plan, or are paid for by your school; the app shows what is included and the price before you pay.
• A plan is paid in advance for a fixed period (for example a month or a year) and does not renew by itself. We remind you a few days before it ends.
• Payments are handled by Razorpay; we never see your card, UPI or bank details.
• School fees paid in the app go to the school. Questions and refunds for school fees are the school's to decide.
• Refunds for plans: [Refund and cancellation terms — to be filled in].

8. Other services

Some features use other companies' services — for example WhatsApp for parents who opt in, maps, payments and email. Their own terms apply to their services, and we are not responsible for them.

9. Changes to {brand}

We keep improving Lingsaa Edu, so features may change, be added or be removed, and a school or the platform may switch modules on or off. We try to keep Lingsaa Edu running all the time, but it can be unavailable for maintenance or for reasons outside our control.

10. Closing your account

You can delete your account at any time — in the app on Account settings, or on our Delete account page. We may suspend or close an account that breaks these terms or the law, or to protect students or others; where we can, we will tell you why. What happens to your data is set out in the Privacy policy.

Delete accountPrivacy policy

11. Our responsibility

We provide Lingsaa Edu with care, but as far as the law allows, we provide it "as is" and are not responsible for indirect losses, or for losses caused by things outside our reasonable control. Nothing in these terms limits rights you have under Indian consumer law, or our responsibility where the law does not allow it to be limited. [Limit of liability, if any — to be confirmed.]

12. Law and disputes

These terms are governed by the laws of India. If you have a problem, please write to us first so we can try to put it right. Disputes that can't be settled that way go to the courts at [City].

13. Grievance Officer and contact

For complaints about content or use of Lingsaa Edu, or about these terms: Grievance Officer, Lingsaa Support Team, LINGSAA Technologies Private Limited, 6-13-8, Arundelpet, Guntur, Andhra Pradesh 522002, India. Email: support@lingsaa.com. We will acknowledge your complaint and act on it within the time the law sets.

14. Changes to these terms

We may update these terms. We will change the date above, and tell you in the app before an important change takes effect. If you keep using Lingsaa Edu after that, the new terms apply; if you don't agree, you can delete your account.